The Public Strategies Group and the New York City Department of Finance have worked together to develop and implement a strategy that focuses everyone on the Finance's mission: to help people pay the right amount on time. With PSG's assistance, Finance has developed an agency wide and divisional performance management system, trained hundreds of managers in techniques of results based management, undertaken dramatic culture change and focused employees on either delivering great service to their customers or on working with compliers to build voluntary compliance with the city's tax and parking laws.
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