Accountability is being in a position to experience the consequence of ones actions.
Consequences help us learn and motivate us.
This approach requires units to earn their revenues from those they serve (their customers) rather than receive a beginning-of-the-year budget allocation.
This approach asks public services to compete against one another for contracts. Because it often is not appropriate in the public sector to charge customers for their services, managed competition still provides an avenue for injecting competition into service delivery.
Used when neither Enterprise Management nor Managed Competition will work, this approach establishes a set of specific performance measures, collects the performance data, and then uses incentives to motivate units and their employees.
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