The control strategy pushes decision making down in the organization and sometimes out into field units, to the community or even to customers. The premise is that decisions should be made by those who have the best information and that people should be accountable for their decisions.
People at the top and center of most public organizations are often quite isolated from the real work. Therefore, decision making and accountability is put at the front line, close to the customer, where people have the most information about what works.
Empowerment:
- Organizational Empowerment
This approach eliminates unnecessary rules, regulations, and other controls that impede the effective delivery of service. It increases the discretion that organizational units have for running their own affairs.
This approach is built on a framework of trust between the organization and its employees. It removes ineffective hierarchical controls, particularly those that impede service delivery while sending signals of mistrust to employees.
This approach hands over to communities substantial control over the decisions affecting the public programs in their neighborhood or community
