The Public Strategies Group

The 5 Cs

PSG uses a systematic approach to help public-sector organizations produce better results. Our services are organized around five basic strategies for transforming public systems - what we like to call the "Five C's.

 
  • Core Strategy: Create a clarity of organizational purpose through strategic focusing and development of measurable outcome goals.

  • Consequences Strategy: Create consequences for performance through enterprise management, managed competition, and performance management.

  • Customer Strategy: Make the organization accountable to its customers by creating systems for customers to exercise choice, developing customer assurance mechanisms, and "mapping" stakeholders and their interests.
  • Control Strategy: Decentralize control to distribute decisionmaking throughout the system by redesigning administrative systems (finance, procurement, personnel, etc.) and by empowering employees.

  • Culture Strategy: Change employees' habits, hearts, and minds by improving internal communication, overcoming the fear of change, and building a culture of trust and cooperation

 
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