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April 25, 2001
PSG Press Release
ST. PAUL – A local company has played a key role in helping
to reshape the federal agency that will partner with the University
of Minnesota to deliver 'paperless' student financial aid, says
The Public Strategies Group's Babak Armajani, the company's CEO.
Since 1998, PSG has worked with the Office of Student Financial
Assistance (SFA), serving as transformation partner in the agency's
move from traditional government bureaucracy to the federal government's
first performance-based organization (PBO).
On Friday, April 27, the SFA and the University of Minnesota will
announce their paperless financial aid partnership in a ceremony
at the University's Fraser Hall. The SFA's chief operating officer
Greg Woods will join University president Mark Yudof and the University's
interim director of financial aid Nancy Sinsabaugh at the event.
The two-year, $225,000 project will improve service to students
and reduce the cost of delivering financial aid by allowing students
to apply online for federal financial assistance.
Armajani said that PSG, as the SFA's 'transformation partner,'
has been helping the agency produce dramatic gains in customer and
employee satisfaction while reducing unit costs. He said the SFA's
financial aid partnership with the University is tangible evidence
of the agency's continuing transformation into a performance-based
organization. The SFA, an office of the U.S. Department of Education,
serves more than 10 million college students who apply for federal
student aid each year.
"The SFA's paperless financial aid project shows how performance-based
organizations can produce results that benefit their customers and
excite and motivate their employees," Armajani said. "Greg Woods
and SFA employees deserve enormous credit for creating an environment
that rewards results and embraces change."
For more than a decade, the St. Paul-based PSG has positioned
itself as one of the country's leading specialists in helping federal,
state and local public agencies transform themselves from traditional
bureaucracies into performance-based organizations that deliver
results to their customers. Included among PSG's recent clients
are the Veterans Benefits Administration, the U.S. Department of
Housing and Urban Development, the state of New York's Office of
Real Property Services, and the City of Columbus, Ohio.
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